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January 13th, 2017

img-windows10-170px-op1In the past year, Microsoft was heavily criticized for forcing the Windows 10 OS update on PC users. After thousands of customer complaints, the tech giant vowed to make changes and appease disgruntled end users. With the new year are signs that the firm is finally tending to these problems. Here are some of them:

A patch and a glitch away Users couldn’t escape the glitches in the frequent Windows 10 updates, which caused an array of problems such as frozen systems, broken webcams, and even PCs being unable to secure an Internet connection. In light of the patching dilemma, Microsoft is offering more options to defer updates. In fact, a leaked preview shows a new option to pause updates for up to 35 days via a switch in the Settings menu.

OneDrive placeholders Since the launch of Windows 10, many users have eagerly awaited Microsoft to re-introduce this beloved feature to the operating system’s built-in OneDrive cloud storage service. In Windows 8.1, placeholders (aka Smart files) allowed users to see all their OneDrive files, whether or not they were stored on the device. Making its return in Windows 10 File Explorer when using OneDrive, the feature shows user files stored locally as well as on the cloud.

Owning up to the update fiasco Not only is Microsoft addressing the various complaints it received, but it’s also owning up to some of them. Just before Christmas, Microsoft’s chief marketing officer, Chris Capossela, admitted that the company had gone too far when it tried to get Windows 7 and 8 users to upgrade to Windows 10. This referred to Microsoft’s decision in early 2016 to change the design for the user prompt for its Get Windows 10 app, the software responsible for scheduling upgrades. The user prompt was altered so that clicking X to close the window causes the user to unknowingly agree to a Windows 10 upgrade. This change puts Microsoft in direct violation of its own user experience guidelines for developers on dialog box design.

“Within a couple of hours of that hitting the world, we knew we had gone too far,” recalled Capossela. “Those two weeks were pretty painful and clearly a lowlight for us.” It was then that Microsoft reversed its decision on tweaking the pop-up, so clicking on X would dismiss the upgrade.

It seems that 2017 is the year that Microsoft will start listening more to its users and addressing their complaints. Maybe: Hopefully this renewed strategy will benefit users sooner rather than frustrate them later. Contact us and we’ll keep you up-to-date with the latest Microsoft updates.

Published with permission from TechAdvisory.org. Source.

Topic windows
January 12th, 2017

2017january12_security_aCyber security is something you hear about a lot these days. Sometimes it’s thrown around to scare business owners, other times it has proven to be a cautionary tale, one that small businesses can learn from to fend themselves from online threats that can leave devastating impact. What’s certain is statistics don’t lie, and as much as you’d like to believe your business is safe, the worst could happen at any time. Because antivirus software alone can only do so much to protect your business, managed services has become the solution. To make our case, here are several statistics that prove you need managed services from a technology provider.

The numbers

Small businesses are not at risk of being attacked, but worse, they’ve already fallen victim to cyber threats. According to Small Business Trends, 55 percent of survey respondents say their companies have experienced cyber attack sometime between 2015 and 2016. Not only that, 50 percent reported they have experienced data breaches with customer and employee information during that time, too. The aftermath of these incidents? These companies spent an average of $879,582 to fix the damages done to their IT assets and recover their data. To make matters worse, disruption to their daily operations cost an average of $955,429.

The attacks

So what types of attack did these businesses experience? The order from most to least common are as follows: Web-based attacks, phishing, general malware, SQL injection, stolen devices, denial of services, advanced malware, malicious insider, cross-site scripting, ransomware and others.

Why managed services?

Managed services is the most effective prevention and protection from these malicious threats. They include a full range of proactive IT support that focuses on advanced security such as around the clock monitoring, data encryption and backup, real-time threat prevention and elimination, network and firewall protection and more.

Not only that, but because managed services are designed to identify weak spots in your IT infrastructure and fix them, you’ll enjoy other benefits including faster network performance, business continuity and disaster recovery as well as minimal downtime. One of the best things about managed services is the fact that you get a dedicated team of IT professionals ready to assist with any technology problems you might have. This is much more effective and budget-friendly than having an in-house personnel handling all your IT issues.

Being proactive when it comes to cyber security is the only way to protect what you’ve worked hard to built. If you’d like to know more about how managed services can benefit your business, just give us a call, we’re sure we can help.

Published with permission from TechAdvisory.org. Source.

Topic security
January 11th, 2017

2017january11_business_aThe new year is well upon us, and with it comes an equally new IT budget. Judging by the advancements in computing technology, many 2017 business wish lists probably include powerful onsite servers, workstations, and the Internet of Things. But as tempting as these purchases may be, it’s important that you don’t dismiss an old yet essential IT resolution: disaster recovery.

DR isn’t a huge investment A common misconception about disaster recovery is that it’s a large, bank-breaking investment. Expensive secondary data centers, networks, and server maintenance usually come into mind when a business owner is confronted with the idea of business continuity. And while that may have been true in the past, establishing a strong disaster recovery plan today is as simple -- and as cheap -- as going to a cloud-based disaster recovery provider and paying for the data and services that your business needs. Subscription pricing models are actually incredibly low, meaning you can have minimal downtime while still having enough to invest in new tech.

Onsite backups just won’t cut it Although you might feel secure with a manual backup server down the hall, it is still susceptible to local disasters and, ultimately, does very little in minimizing company downtime. When disaster recovery solutions are hosted in the cloud or in a virtualized server, restoring critical data and applications only take a few minutes.

Business disasters can be man-made, too Even if your workplace is nowhere near frequent disaster zones, cyber attacks and negligent employees can leave the same impact on your business as any natural disaster can. Setting a weak password, clicking on a suspicious link, or connecting to unsecured channels is enough to shut down a 5-, 10-, or even 50-year-old business in mere minutes.

Sure, installing adequate network security is a critical strategy against malicious actors, but last year’s barrage of data breaches suggests that having a Plan B is a must. A suitable disaster recovery plan ensures that your data’s integrity is intact and your business can keep going, no matter the malware, worm, or denial-of-service attack.

Downtime will cost you A business without a DR plan might come out unscathed after a brief power outage, but why risk the potential damages? Either way, downtime will cost your business. First, there’s the general loss of productivity. Every time your employees aren’t connected to the network, money goes down the drain. Then there’s the cost of corrupted company data, damaged hardware, and the inevitable customer backlash. Add all those variables together, and you end up with a business-crippling fee.

So, if you want 2017 to be the best year for your business, make the smart choice and proactively take part in creating your company’s business continuity plan. Your business will be in a better position financially with it than without it.

Keep your business safe, recover from any disaster, and contact us today.

Published with permission from TechAdvisory.org. Source.

Topic business
January 10th, 2017

2017january10_socialmedia_a“What’s your Facebook name?” is not a question you’re often asked when someone needs your contact details. In the first place, Facebook messaging isn’t everyone’s voice call app of choice, especially for group conversations. As of now, Skype rules that arena, especially for business communications. However, once the social media giant has put the finishing touches on its desktop-capable group voice calling, you can expect to hear “What’s your Facebook name?” a bit more. It might even become the norm.

No one gets left behind

In group chats, there’s always that one person who gets the joke last, or reads it last, and so feels left out. With Facebook’s group video chat, this never has to happen as every participant in the group can be connected at the same time. The functionality is still in the “small test” phase, which means certain details are still being ironed out. When it fully launches, though, expect a considerable portion of Facebook Messenger users to consider moving their Skype group video conversations to Facebook.

Potentially compelling benefits

Since introducing its audio calling capability in 2013, Facebook has worked hard to keep up with the competition. Facebook’s introduction – and potential domination – of desktop group video calling might signal the end of times for Skype and other players. For one, Facebook and social media user growth hasn’t shown signs of slowing down. Moreover, most users of internet telephony might inevitably see the advantages of using a single platform for their social media activity and online communications.

Possible user reservations

Users who prefer a communication tool that creates zero distractions in their chats might not opt for Facebook when conducting group video conferences. Facebook is, first and foremost, a social media platform, which serves as a springboard for important news updates, personal anecdotes, and funny cat videos. Not everyone will prefer all those distractions while in a business meeting.

Those looking for a clean communications tool might find the wealth of content a bit overwhelming. In addition, employees of small companies in need of a free communications tool might not immediately warm up to the idea of surrendering their Facebook profile as an official point of contact.

If there’s anything Facebook has proven, however, it is the ability to improve upon previous versions by adding or removing details to enhance user experience. Users may not always be pleased with the updates, but that hasn’t slowed down the billion-user company’s popularity. If the newly introduced desktop group video calling function proves efficient, Facebook might persuade even more users to lean towards its messaging tool.

With many options to choose from, the only thing left for people to do is discern which platform best serves their communications needs. For advice on which VoIP platform is best for your business, contact us today.

Published with permission from TechAdvisory.org. Source.

Topic Social Media
January 6th, 2017

2016january6_webandcloud_aIt’s a new year, and it’s time to start thinking about what information technology will look like in 2017. That could mean anything from forecasting the costs of adopting new technology to upgrading your products to better integrate with new trends. Whatever it may be, we’re putting down our predictions for how to get the most out of 2017’s web services, right here.

#1 On-premises servers will survive another year

Cloud adoption will most likely continue its stellar rise, but that doesn’t mean it will be hard to find affordable service for your in-house server or data center. Based on a recent survey of companies that utilize cloud services, nearly half will continue operating some sort of on-site data management in response to perceptions of security or compliance concerns. We may not believe those worries are well-founded, but that does mean hybrid clouds will continue to be a popular option.

#2 Fewer headlines about machine learning, but more services

Because machine learning requires so much data and processing power to solve everyday problems, an increase in cloud services and vendors in 2017 will also mean an increase in machine learning. But “AI” is so 2016, and consumers will soon tire of it. If you’re selling a service that utilizes this technology, you might want to rebrand it. And if you’re looking to use it internally, definitely don’t pay 2016 prices.

#3 Voice commands will get better

With the proliferation of cloud computing and high-speed internet connections, analyzing voice commands is much easier than when it took place in localized environments after hours of training software to recognize your speech patterns.

Although better voice command technology may not mean much for running a business, big vendors like Amazon releasing development kits and application program interfaces does mean you have the opportunity to make your products and services more accessible via popular consumer technology such as Alexa.

#4 The Internet of Things (IoT) hasn’t peaked yet

Marketing experts are just as certain that consumers are feeling oversaturated with references to machine learning as they are that IoT hasn’t yet reached its full buzzword potential. If prices of connected devices come down, and their functionality improves, you can bet “IoT” will be one of the most profitable keywords of the year. If this technology doesn’t integrate with your products or services, there’s significant potential for its rise to stardom to make in-house business automation a whole lot better.

#5 Containers won’t just be a fad

As a subset of virtualized computing, containers unshackle applications from the constraints of single operating system compatibility. And with several vendors jumping into the market in late 2016 (such as Amazon Web Services), it’s a trend that we’re fairly confident will grow next year.

The market for web services may seem too fickle to gamble on, but as a small business owner, you don’t have much of a choice. Technology is essential to reaching new customers, operating efficiently, and remaining competitive with your business rivals. If you’re ready to start the new year with a new outlook on these technologies, call us today.

Published with permission from TechAdvisory.org. Source.

Topic Web & Cloud
January 5th, 2017

2016december26_hardware_aSo you've got the next big thing in technology sitting in your office: a program you customized for your business or a hardware you came up with on the side. When is the right time to license your product for outside sale? Read further to learn the ins and outs of licensing and why the best decisions for your business can often be contrary to common sense.

There is a fine line between successful licensing and a failed attempt. You certainly don't want to risk selling prematurely, when the software doesn't yet have enough appeal in a large market to succeed. On the other hand, you don't want to "lose" the market altogether by selling the sale rights to someone else who will “overtake” the product.

Questions to Ask Before you Commit to Licensing Anything

Before you make the decision to take your hard-earned product and send it to the masses through licensing, consider:

The value of your new product and its potential

If you believe you have a truly unique software, it may be best to keep it under wraps and exclusive to your company. However, if it is a product in a highly competitive area wherein technology changes quickly, it may be worth thinking about how best to capitalize on the changing market.

Its fit on your business market

If your software is a time management program and you run an internet security firm, there's a chance that you may have to spread yourself thin to market the new product and maintain your own business focus. In this case it might be smart to find a company to license your product that is more aligned with the product's purpose.

The levels of licensing

It is possible to allow a company to license your product on a non-exclusive basis, which will allow you to maintain control of the product in some form. The decision to pursue licensing of a software or hardware should be made carefully.

If you need advice on what to do with a new software or piece of hardware created by your business, give us a call. We can help you maximize the benefits of your design.

Published with permission from TechAdvisory.org. Source.

Topic Hardware
January 4th, 2017

2016january4_virtualization_aWe’ll just go ahead and say it: cloud migration is a smart business move and we highly recommended it. The potential for greater efficiency, more manageable storage capacity, and cost savings are all but guaranteed. Virtualization, however, is not a walk in the clouds. It often involves a complex process that requires time and money, so if you’re considering a large-scale migration to Amazon Web Services, read on to be prepared.

Preparation for migration

  • Is everyone within the organization on board with this major move? Are your employees adequately equipped with knowledge about the cloud? And, since large-scale transfers involve big data, would your security framework be able to deal with potential security threats during the transition? Can your company handle the inevitable expenditure that goes with investing in the cloud? These are just some of the points you have to consider when preparing for large-scale migration.

Reasons for migration

  • One of the most compelling reasons to virtualize tech capital is the need to meet your business’s increasing demand for efficiency, which could lead to greater profitability. Other reasons could include change of organizational leadership or a shift in business structure that necessitates storage recalibration. Regardless of your reasons for migrating to the cloud, you as a business owner should have a clear understanding of why you’re doing it, and make sure everyone understands why it is so important.

Size of resources to be moved

  • Using Amazon Web Services’ cloud storage gives you the benefit of eliminating the costs of buying your own storage infrastructure and it introduces an element of anywhere-anytime access to your business’s data and/or applications. That said, you must consider how much you’ll be transferring, and use it as your basis for moving. Knowing the amount of IT resources you’re freeing up lets you allocate more cost-effectively and allows your technology staff to focus on more innovative pursuits.

Migration requirements

  • Which specific data, servers, or applications need to be migrated? Does your company need large-scale migration, or can it survive on moving only a small part of your resources to the cloud? Perhaps, a subsidiary could survive without having to be moved to the cloud. When migrating to the cloud, you’d be remiss not to think of these tiny details.

Impact to the business

  • Temporary downtime is something you have to be ready for. You might need more time or you might need to consider alternatives for the brief interruptions that come with migration, and of course budget can be a major factor in your decision to move. You can save your business from unnecessary obstacles by first assessing its ability to handle these situations.
Recalibrating the management of your technological resources for scalable storage solutions in a cost-saving platform is not without its challenges. Your business and its stakeholders’ call for greater efficiency cannot be ignored. After considering these factors for a large-scale migration, you might realize that despite a few minor bumps, the benefits to your organization will far outweigh the projected costs, and that there’s nowhere to go but up (in the cloud).
Published with permission from TechAdvisory.org. Source.

January 3rd, 2017

2016january3_offce_aEvery now and then we all need a little help, especially in today’s digital era. To keep up with the competition, companies are gearing up, especially in the IT department. With the help of cloud computing technology, Office 365 is a productivity and collaboration-enhancing software that is changing the way small- and medium-sized businesses operate. Here are four of the latest features added to Office 365:

Real-time collaboration in PowerPoint

Users will now be able to share a PowerPoint deck and update documents with others in real time. This means you’ll be able to see edits as your colleagues make them. Microsoft was committed to expanding real-time co-authoring of a company’s native applications, with Microsoft Word already rolling out this feature beforehand. Currently, real-time collaboration is available for PowerPoint on Windows desktops for Office 365 subscribers in the Office Insider program and for PowerPoint Mobile on Windows tablets.

Move attachments to the cloud and share with colleagues in Outlook

According to Kirk Koenigsbauer, corporate vice president for the Office team, this feature allows users to transform a traditional document into a shared cloud document within Outlook. Previously, Outlook users could only attach cloud-based documents to an email, but this new feature makes it easier to send large files and to collaborate on those files with ease.

Users can upload files into their own OneDrive or a document library as part of an Office 365 group and then designate sharing permissions for the email recipients. The new feature is currently available in Outlook on the web as well as Outlook on Windows desktops for Office 365 subscribers.

Mobile notifications for changes to shared documents

With this new update, users will be notified when any cloud documents in Word, Excel and PowerPoint are being shared or edited. These notifications let you know when changes are being made, even if you are away from a particular document, so you’re always connected and know when you have to act. This feature can be integrated with the activity feed on Windows desktops, and help businesses improve user collaboration. Koenigsbauer says that Microsoft will continue working on the notification feature “to provide more detail and transparency around shared document activity in the future.” Sharing and editing notifications are available for Word, Excel, and PowerPoint users on Android and Windows Mobile for Office Insiders. This feature will be available for commercial users in all Office mobile applications in the coming months.

Find, open, and save documents in a Shared with Me and Recent Folders tab

Microsoft’s “Shared with Me” tab in Word, Excel, and PowerPoint makes it easier for enterprise users to find and open shared documents without having to leave the app you’re working in. At the moment, the Shared with Me tab is available on Windows desktops and Macs for all Office 365 subscribers, iOS and Android devices included. And soon, it will be available on Windows Mobile. And the “Recent Folders” tab -- used to help quickly locate files as well -- is now available in Word, Excel and PowerPoint on Windows desktops for Office 365 subscribers in the Office Insider program.

Technology has become an integral part of modern businesses, and investing in the right IT resources is needed in order to achieve success. With the latest additions to Microsoft Office 365, small- and medium-sized businesses will enjoy enhanced staff collaboration, increased corporate productivity, and an overall competitive advantage.

Published with permission from TechAdvisory.org. Source.

Topic Office
January 2nd, 2017

2016january2_healthcarearticles_aCan you think of an industry that hasn’t improved because of advanced technology? It’s hard to come up with one; much easier to think about where technology has made our lives better. A good example would be the medical world, where everything from robotic surgeries to electronic health records (EHR) -- plus these five integrated healthcare technologies -- are leading to more patient-friendly futures.

Putting the words “healthcare technology integration” together opens things up pretty broadly, so what do we mean by it exactly? In this instance, we’re not talking so much about complex surgical procedures or hi-tech medical devices; the focus here is more on IT, or “information technology,” in the healthcare realm.

It may not sound as impressive as some of the sci-fi-seeming technological advances like anesthesiologists’ iPads that use “perioperative information management systems” to track the patient’s well-being during surgery; or the “Argus II” bionic eye, which takes a video signal from a pair of sunglasses and transmits it to retinal implants. But the improvements technology integrations are making to the patient experience are no less significant.

Timely Reminders

In the past, healthcare providers had but one “convenient” way of reminding patients of upcoming appointments. Phone calls are fine, but even with the advent of robo-calls, connections can be missed and messages can fall through the cracks. Today, your doctor’s office can reach you via more expeditious “e-methods” like email, chat, and text message. They also afford patients an interactive option where they can confirm dates and times with a click of their mouse or a tap of their screen.

Informed Decisions

Integrating technology into your healthcare routine will never replace the advantages of meeting your physician face-to-face, but it certainly makes it easier for you to manage your wellness. For example, there are apps that give you on-demand access to your medical records and patient history -- with features like real-time chatting with your doctor, therapist, or nurses -- allowing for better, faster decision making when it comes to your health, all without an actual appointment.

Painless Prescriptions

Here’s one area of patient care where new apps are truly simplifying things, making communications between you and your doctors and pharmacists completely hassle-free. In many cases, the process for getting the right drugs at the right time can be totally automated; gone are the days of calling in scripts or dropping them off and waiting. Welcome to the new age of software programs that manage your meds, automatically refill them, and keep you on track to better health.

Personalized Care

Everyone has a different approach to staying fit or recovering from illness, and in the world-wide-web era, search engines are a part of most people’s repertoire. But the data you find online won’t be tailored to your precise situation, and certainly won’t be 100% trustable. Thankfully, a slew of sophisticated health-tech apps are integrated with wearable devices to give you accurate, up-to-the-minute info on how you’re doing with your stress management, heart health, or temperature regulation.

Convenient Claims

The historically labor-intensive, oftentimes irritating undertaking of filing medical claims has been seriously improved upon by technology in recent years. Thanks to cloud computing, your doctors and insurance carrier can collaborate on your behalf using secure, encrypted apps that result in faster processing and far less paperwork. You’re even able to enter your insurance info ahead of time, and stay up-to-date throughout the process with automated status updates.

Technology integration in healthcare is improving the ways we prevent diseases, perform surgeries, and deliver treatments. But the innovations with the most significant day-to-day influence are the ones that provide patients with access to reliable, real-time information. That’s where patient outcomes, perhaps, have been advanced the most -- right before our [bionic] eyes.

Published with permission from TechAdvisory.org. Source.

Topic Healthcare
December 29th, 2016

2016december29_windows_aRecently, Microsoft has made new upgrades to their web browser platform. Despite numerous changes, one making the biggest waves for users of all kinds is the lack of instant and easy compatibility with Adobe Flash. Adobe Flash is a web platform and add-on that many business websites have put to extensive use. However, now that Microsoft has made these changes, it can mean big things for business owners and web designers alike. Get to know more about why Microsoft has blocked Adobe Flash and the possible ramifications for those changes.

The primary purpose behind the recent changes made to Microsoft Edge is to make it more competitive with the popular Google Chrome web browser. Among efforts to do just that is the change to how Adobe Flash works on the Edge browser. Now, instead of Adobe Flash plugins playing and loading immediately when a person navigates a website, the application will be blocked.

An alert will come up near the address bar, letting users know that Adobe Flash has been blocked and will give the option to run the add-on or continue blocking it. For businesses that use Adobe Flash throughout their websites, this can be a frustrating change as visitors will need to take an extra step to access the full website.

However, there are numerous legitimate reasons for these changes to the Microsoft Edge browser. The most important of these issues is the fact that Adobe Flash is a security risk and is easily hackable, making it more likely for information and control to be lost to web users. Another issue is the fact that Adobe Flash is a big drain on battery life for computers and other devices.

The theory is that Adobe Flash is on its way out, and that newer, better systems are on their way in. As of now, Windows Insider users are the only ones with access to these updates, but soon the updates will go global and be made available to all users. In fact, Microsoft plans to eventually automatically load HTML5 web information first without loading Adobe Flash content at all.

Because so many sites use Adobe Flash, this can mean major renovations to existing web content. If you worry about the impact this will have on your business, contact us for immediate help and assistance in maximizing your website usability before these changes go live for all Microsoft Edge users.

Published with permission from TechAdvisory.org. Source.

Topic windows