Case Studies

GTA Roofing Company

The #1 roofing company in the Greater Toronto Area, in business since 1975 with 40,000 commercial and residential installations, was growing faster than their systems could handle. Their network consisted of a peer-to-peer collection of PCs running several standalone applications for prospecting, sales, scheduling and accounting. Information sharing was difficult at best requiring much re-entry of data from one application to another.

The network performance was poor and availability was sporadic. The physical layer was improperly installed, disorganized and ports were failing making it even more difficult to share information or access email and the Internet. As many as 25 roofing crews were scheduled and managed manually. It was clearly time for a new application, and a technology refresh.

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Banking Industry Software Development Company

A Software Development company wanted a solution that would allow the back up all data using Microsoft, Data Protection Manager, a component of System Centre Essentials that allows for the replication of data to a separate storage device. After a couple of attempts to deploy MS DPM, it was decided that it would be better to focus efforts on revenue generating activity, software development, and to hand this task over to Trump Systems. It simply made no sense to learn a technical skill that would be used only once.

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Contract and Interim Executive Management Consultants

A consulting firm with a national team of over 80 experienced executives based in Toronto, helping organizations succeed for over 15 years by providing hands on management across a wide range of competencies.

Senior management consultants across Canada accessed their Exchange email and ACT! contact management systems remotely. Two servers were collocated by an IT company in Ottawa. Performance and availability of the hosted network was unacceptable, subject to frequent outages lasting from between half a day to 2 days.

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Electrical Controls and Services Company

A controls system integrator and electrical contracting company specializing in PLC and SCADA systems designs, installs complete control systems and provide high quality documentation and support internationally.

Their Intellectual Property consists of their PLC program code, documentation, diagrams, drawings and plans. This information was held on standalone notebook computers that accompanied electricians and programmers on their international site visits. The vulnerability and main concern was that if a notebook was lost, stolen or damaged, valuable data may be lost that may not be recoverable.

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Architectural firm

An Architectural firm needed to install Deltek Vision, a software package that runs on Windows Server 2003 and uses Microsoft SQL2005 as the database. The existing environment of 6 physical hosts and approximately 20 virtual servers was an IBM Blade Server configuration with a Storage Area Network and a mixture of VMWare, Novell, Groupwise and some standalone Windows Servers that had been installed to run specific applications.

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Architectural Firm 2

A large downtown Architectural firm had some serious IT Infrastructure problems. A server cluster that had been installed to deliver high availability was delivering the opposite. Although it was less than two years old, the Storage Area Network was within 5% of capacity and could not be upgraded. File service over the network was frustratingly slow, earning complaints primarily from AutoCAD and Revit users who had resorted to the use of local NAS hard drives.

The previous IT/CAD Consultant had configured the cluster and SAN in ways that can only be described as “not recommended”. The server cluster was set up with every available function and service consolidated on it while the SAN was configured at its maximum capacity with RAID 6 which is overly complex and delivers the worst possible performance, especially with more than 10 physical drives.

Downtime is always inconvenient and expensive; in this case it was valued at between $10K and $20K/hour and it happened nearly every day taking out mail and file services in the process. Management and staff alike were frustrated and had lost confidence in IT to support the business.

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Pre-Cast Concrete Manufacturer

Founded in 1958, this company designs, manufactures, delivers and erects architectural and structural precast/prestressed concrete building components such as: Flexwall®, insulated wall panels, bridge components and other structural elements for Ontario and the Great Lakes states.

Recent expansion required that the network be extended from the main office to 3 other remote buildings all located within the same site, each ranging from 200 to 400 metres from the present network. The yard was very active with heavy trucks coming and going from sunup to sundown that had packed the yard as hard as concrete over the years and would impede any trenching operation. The buildings enclosed manufacturing operations with overhead cranes that generated electromagnetic interference (EMI) that would interfere with normal wireless networking equipment.

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